At OBY, We hope that you will be delighted with your order. However, if you change your mind within 30 days of purchase, we will happily offer a refund credited to the card used in the original sales transaction.

FAQs size guide Order + Shipping Return + Exchanges Jewelry Care
How much is the return shipping fee?

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

What is the return policy?

Please see the return guidelines listed below to see if purchased items are eligible for a return. Please note that a return shipping fee of $10-30 is charged for returns. These return shipping fees are deducted from the refund amount. Exchange or return is limited to 1 time for the same item and we are not liable for any return packages that may become lost in transit. The return window starts from the day the shipment is delivered/picked up. Learn More

What is the exchange policy?

We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

What do I do if my jewelry is defective or I received the wrong order?

We sincerely apologize if you have experienced any fault with your new OBY jewelry.
Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of the next steps and time frames for a refund or replacement item.

When will I receive my refund?

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

Have a specific question?

Feel free to contact us