TOP FAQS about OBY

F.A.Q.

FAQS size guide Jewelry Care Order+Shipping returns+exchanges

Most questions can be answered here.

About OBY

Why should I choose OBY?

Unlike traditional jewellers, OBY is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail. Learn and shop the way you want, with no pressure, hassle-free 30-day return or exchange period.

From our lab-grown diamond are SCS-007 Global certified that have the same beauty as natural stones without impacting the environment, natural baroque pearls and moonstones that add a touch of organic beauty to our pieces, to our use of 100% recycled sterling silver and eco-friendly packaging, we are committed to reducing our impact on the planet while still providing stunning, high-quality jewelry (comes with a best price guarantee) that empowers women to express their unique beauty and individuality.

What it the quality of your lab grown diamonds?

Our lab grown diamond with the same physical and chemical properties as mined diamonds, our lab grown diamonds are SCS Certified Sustainability Rated Global Certified—recognized as the top benchmark for sustainability.

What is the quality of your material?

All our jewelry is crafted from premium S925 recycled sterling silver.

Diamond

Are lab grown diamonds real diamond?

YES! lab-grown diamonds are real diamonds. They have the same chemical composition, physical properties, and optical characteristics as natural diamonds.

Are lab grown diamonds valuable?

YES! Lab-grown diamonds do have value, but their value proposition is different from natural diamonds.

Are lab diamonds as durable as mined diamonds?

Yes! lab-grown diamonds are just as durable as natural (mined) diamonds because they share the same physical and chemical properties.

Can someone tell the difference between a natural and a lab grown diamond by sight?

Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab grown diamond.

Do lab grown diamond have imperfections?

There can be many variables that can occur during the process, both naturally as well as in the lab. This leads to imperfections in the diamond structure. The imperfections of a gem also make it more valuable and attractive. Raw gems have external and internal imperfections are called inclusions.1. External imperfections such as minor chips, scratches, and blemishes.2. Internal imperfections, such as a fingerprint of a gem.

Are lab diamonds really more environmentally friendly and sustainable than natural diamonds?

Yes! Lab diamonds use less water, energy, and land than mining, and they’re guaranteed conflict-free. Same sparkle, lighter footprint.

What are the differences between lab diamonds and natural diamonds besides price?

The only real difference is origin—lab diamonds are grown in weeks using sustainable tech, while natural diamonds form over billions of years underground. Both are identical in quality, brilliance, and durability. Lab diamonds just come with less environmental impact and no mining concerns.

Is silver with diamonds much cheaper than gold with diamonds? Is there a big difference in the visual effect?

Yes, silver with diamonds is typically more affordable than gold, offering the same sparkle at a friendlier price. Visually, the main difference is the metal's color—silver gives a cool, modern look, while gold adds warmth and luxury. Both let the diamonds shine equally bright!

Is there a big difference in the gloss and texture between silver-set lab diamonds and solid gold-set natural diamonds?

Nope! both ways showcase your diamonds beautifully!

Will wearing silver with diamonds cause allergies? Is it suitable for sensitive skin?

Our sterling silver is nickel-free and hypoallergenic, making it gentle for most skin types – even sensitive skin. The diamonds are set securely with body-safe materials.

How durable is silver with diamonds? Is it suitable for long-term wear?

Sterling silver with diamonds is perfect for daily wear when cared for properly! Here's what makes our pieces durable:

✔ Solid 925 silver construction – Resists bending and holds diamonds securely
✔ Rhodium plating (on select pieces) – Adds extra scratch-resistance and maintains shine
✔ Professional diamond setting – Every stone is prong-set or bezel-set for security

For longevity:

Remove during swimming/gym sessions
Store separately to prevent scratches
Clean with our included polishing cloth

Shipping & Returns

What does in-stock, shipping later and made-to-order mean?

In Stock : It's in our facilities and ready for a new home! In Stock items typically ship within 1-3 business days from the purchase date. In stock engraved and monogrammed take some time to get personalized, and typically ship within 7-12 business days from the purchase date.
Shipping Later : We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Cart" button. Kindly note that you will be charged at the time the order is placed.
Made To Order : Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to contact us with an estimated shipping date on the product page so you can plan accordingly.

Can you deliver my order to a PO Box address?

Yes, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Delivery method. Express Shipping cannot deliver to P.O. Boxes or military addresses.

How to return my items?

Please see the return guidelines listed below to see if purchased items are eligible for a return. Please note that a return shipping fee of $10-30 is charged for returns. These return shipping fees are deducted from the refund amount. Exchange or return is limited to 1 time for the same item and we are not liable for any return packages that may become lost in transit. The return window starts from the day the shipment is delivered/picked up. Learn More

How long does an order take to arrive?

Orders normally arrive within 5-10 working days of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date. Learn more

Order & Payment

How can I track my order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area. Track your order

Which payment methods do you accept?

OBY accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

Please note that your billing address must match the address on your credit card statement.

Stay tuned for other payment methods.

How do I change my order after it is placed?

If you realize you made a mistake on your order, please contact us as soon as possible at +1 646 623 4218 or email support@obyjewelry.com to discuss your options. Please have your order number ready.

Servise

If OBY jewelry brand provide customized services?

Yes! We specialize in meaningful customization to create jewelry as unique as you are. Our artisans handcraft each piece with your personal story in mind.
Customization Options:
✔ Photo Jewelry – Transform cherished memories into wearable art (photo pendants)
✔ Engraving – Names, dates, coordinates, or special messages (up to 20 characters)
✔ Full Customization – engagement rings, pendants, necklaces, and bracelets. Just share your design ideas with us, and we’ll bring your vision to life.

Can I have my order gift-wrapped?

Of course! We offer free sustainable gift wrapping and the option to add a personalized handwritten note.

If you would like your order gift-wrapped, you can note it in the designated field in the cart.